Refunds

Last updated November 12, 2026

Damaged, defective or wrong item

Email support@getvelvetbare.com within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, your choice. You don't need to send anything back.

Order didn't arrive

If your order hasn't arrived within 30 business days of purchase, or tracking shows it lost, we'll refund it in full or reship it.

Fit

For hygiene reasons we can't accept returns of worn tights. If they don't fit, email us within 30 days of delivery and we'll work it out with you.

Changing your mind

Unworn tights in their original packaging can be returned within 30 days of delivery for a refund of the item price. Email us first for the return address. Return shipping is paid by you, and original shipping isn't refundable.

How refunds are paid

Refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Cancellations

Email us within 12 hours of ordering to cancel. After that your order may already be on its way to the warehouse.